Privacy Policy

Effective Date: August 1, 2026 Last Updated: August 1, 2026

1. Introduction

Frontier Equipment ("we," "us," or "our") operates the website https://frontierequipment.com (the "Site"). We are committed to protecting your personal information and your right to privacy.

This Privacy Policy explains:

• What information we collect and why
• How we use and share your information
• Your rights and choices regarding your data
• How we protect your information

By using our Site, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect the following types of personal information:

📋 Information You Provide Directly:

• Full name
• Email address
• Shipping and billing address
• Payment information (processed securely through Shopify Payments — we do not store full card numbers)
• Phone number
• Order details and purchase history

🖥️ Information Collected Automatically:

• Browsing behavior on our Site (pages visited, time spent, clicks)
• Device information (browser type, operating system, IP address)
• Cookie data (see Section 6 for details)
• Referral sources (how you arrived at our Site)

3. How We Use Your Information

We use the information we collect to:

• ✅ Process and fulfill your orders
• ✅ Send order confirmations, shipping updates, and receipts
• ✅ Respond to customer service inquiries
• ✅ Process returns, refunds, and exchanges
• ✅ Send marketing and promotional communications (with your consent)
• ✅ Improve our website, products, and services
• ✅ Analyze website traffic and shopping behavior
• ✅ Comply with legal obligations
• ✅ Prevent fraud and maintain security

4. How We Share Your Information

We do not sell your personal information. We may share your information with trusted third parties in the following circumstances:

Third Party	Purpose
Shopify	E-commerce platform and payment processing
Shopify Payments	Secure payment processing
USPS, UPS, FedEx, FedEx Freight, Old Dominion, XPO Logistics	Order fulfillment and shipping
Google Analytics	Website analytics and performance tracking
Facebook Pixel (Meta)	Advertising and remarketing
Klaviyo	Email marketing and customer communications

All third-party service providers are required to use your information only as necessary to provide services to us and are prohibited from using it for other purposes.

We may also disclose your information when required by law, court order, or governmental authority.

5. Data Retention

We retain your personal information for the following periods:

• Transaction records: 7 years (for accounting, tax, and legal compliance purposes)
• Marketing data: 2 years from your last interaction
• Other personal data: Retained as long as necessary to fulfill the purposes outlined in this policy

You may request deletion of your data at any time (subject to legal retention requirements) by contacting us at sales@frontierequipment.com.

6. Cookies & Tracking Technologies

We use cookies and similar tracking technologies on our Site. The types of cookies we use include:

Cookie Type	Purpose
Essential Cookies	Required for the Site to function (shopping cart, login sessions)
Analytics Cookies	Track how visitors use our Site (Google Analytics)
Marketing Cookies	Deliver relevant ads and track campaign performance (Facebook Pixel)

Managing Cookies: You can control cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our Site.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Opt-Out: Opt out of marketing communications at any time
• Data Portability: Request your data in a portable format

California Residents (CCPA): You have the right to know what personal information is collected, the right to delete personal information, and the right to opt out of the sale of personal information. We do not sell personal information.

EU/UK Residents (GDPR): You have additional rights including the right to restrict processing and the right to object. Please contact our Data Protection contact for GDPR requests.

To exercise any of your rights, contact us at:

• 📧 sales@frontierequipment.com
• 📞 878-879-6643

8. Data Security

We implement industry-standard security measures to protect your personal information, including:

• SSL/TLS encryption for all data transmission
• Secure payment processing through Shopify Payments (PCI-DSS compliant)
• Access controls limiting who can access your information

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

9. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

10. Children's Privacy

Our Site is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

12. Contact Us

Data Protection Contact / Privacy Questions:

Frontier Equipment

• 📧 Email: sales@frontierequipment.com
• 📞 Phone: 878-879-6643
• 🕐 Hours: Monday–Friday, 9:00 AM – 5:00 PM EST

Mailing Address: Frontier Equipment 110 W. Pennview St. Pittsburgh, PA 15223 USA