Shipping Policy

Effective Date: August 1, 2026 Last Updated: August 1, 2026

Overview

At Frontier Equipment, we are committed to delivering your industrial and commercial equipment quickly, safely, and reliably. Please review our shipping policy carefully before placing your order.

📍 Where We Ship

We currently ship to addresses within the United States only.

⏱️ Order Processing Time

• Orders are processed within 1–2 business days after payment confirmation
• Orders placed before 5:00 PM EST on a business day will begin processing that same day
• Orders placed after 5:00 PM EST, on weekends, or on federal holidays will begin processing the next business day
• You will receive an email confirmation with tracking information once your order has shipped

🚚 Standard Shipping — Delivery Timeframes

Shipping Method	Estimated Delivery Time
Standard Shipping	3–5 business days
LTL Freight (Large Items)	Varies by carrier and location

Please Note: Delivery timeframes are estimates and are not guaranteed. Delays may occur due to carrier issues, weather events, or high-volume periods.

📦 Shipping Carriers

Standard Shipments:

• USPS
• UPS
• FedEx

Large/Heavy Equipment (LTL Freight):

• FedEx Freight
• Old Dominion Freight Line
• XPO Logistics

The carrier used for your order will be selected based on your location, package size, and weight. You will receive tracking information specific to the carrier handling your shipment.

🏗️ LTL Freight Shipments

Certain large or heavy items — such as auto lifts, air compressors, and pressure washers — may ship via LTL (Less-Than-Truckload) freight. Please be aware of the following:

• Delivery appointments are required for freight shipments. The freight carrier will contact you to schedule a delivery window
• Freight deliveries are curbside only unless liftgate or inside delivery is arranged in advance (additional fees may apply)
• Someone must be present to accept and sign for freight deliveries
• Please inspect your shipment thoroughly before signing the delivery receipt (see Damaged Items section below)

📬 Shipping Confirmation & Tracking

Once your order ships, you will receive:

• A shipping confirmation email
• Your tracking number(s)
• A link to track your package

Allow 24–48 hours for tracking information to update in the carrier's system.

📦 Damaged Items

If your order arrives damaged, please follow these steps:

1. Document the damage — take clear photos of the damaged packaging and item(s) before unpacking further
2. Report the damage within 7 days of delivery by contacting us at:
• 📧 sales@frontierequipment.com
• 📞 878-879-6643
3. Include your order number, photos, and a description of the damage
4. We will work with you to file a carrier claim and arrange a replacement or resolution

⚠️ Important: Damage reported after 7 days of delivery may not be eligible for a claim. For freight shipments, note any visible damage on the delivery receipt before signing.

📋 Backorder Policy

If an item in your order is out of stock or on backorder, we will notify you within 48 hours of order placement with:

• The expected availability date
• Your options (wait, substitute, or cancel)

📞 Shipping Questions?

Frontier Equipment Customer Service

• 📧 Email: sales@frontierequipment.com
• 📞 Phone: 878-879-6643
• 🕐 Hours: Monday–Friday, 9:00 AM – 5:00 PM EST
• ⏱️ Response Time: Within 24–48 hours

Mailing Address: Frontier Equipment 110 W. Pennview St. Pittsburgh, PA 15223 USA