Return and Refund Policy

Effective Date: August 1, 2026 Last Updated: August 1, 2026

Overview

At Frontier Equipment, we want you to be completely satisfied with your purchase. If you are not fully satisfied, we offer a straightforward return process subject to the terms outlined below.

🔄 Return Window

You may request a return within 30 days of the delivery date.

✅ Eligibility Requirements

To qualify for a return, items must meet all of the following conditions:

• ✔️ Unused — item has not been operated, installed, or used
• ✔️ Original packaging — item must be in its original, undamaged packaging
• ✔️ Tags attached — all original tags, labels, and accessories must be included
• ✔️ Return request submitted within 30 days of delivery
• ✔️ Proof of purchase (order number or receipt) required

❌ Non-Returnable Items

The following items are not eligible for return:

• Items that have been used, installed, or assembled
• Items returned without original packaging
• Items damaged due to misuse, improper installation, or neglect
• Custom or special-order items
• Gift cards
• Items returned after the 30-day window has closed

🚀 How to Initiate a Return

1. Contact us within 30 days of delivery:
• 📧 Email: sales@frontierequipment.com
• 📞 Phone: 878-879-6643
• 🕐 Hours: Monday–Friday, 9:00 AM – 5:00 PM EST
2. Provide your order number, the item(s) you wish to return, and the reason for the return
3. Our team will review your request and respond within 24–48 hours with a Return Merchandise Authorization (RMA) number and return instructions
4. Package your item securely in its original packaging
5. Write your RMA number clearly on the outside of the package
6. Ship the item to the address provided in your return instructions

⚠️ Do not return items without an approved RMA number. Unauthorized returns will not be accepted and will be returned to the sender.

🚚 Return Shipping Costs

• Return shipping is the responsibility of the customer
• We recommend using a trackable shipping method and purchasing shipping insurance for high-value items
• Frontier Equipment is not responsible for items lost or damaged during return transit
• Original shipping charges are non-refundable

💰 Restocking Fee

A 20% restocking fee will be deducted from your refund total on all eligible returns.

Example: If your item cost $500, your refund would be $400 after the 20% restocking fee ($100), minus any original shipping charges.

💳 Refund Processing

Once we receive and inspect your returned item:

• You will receive an email notification confirming receipt and inspection results
• If approved, your refund will be processed within 5–7 business days
• Refunds will be issued to your original payment method
• Please allow additional time for your bank or credit card company to post the refund to your account (typically 3–5 additional business days)

🔁 Exchanges

We do not offer direct exchanges. If you need a different item, please:

1. Return the original item following the process above
2. Place a new order for the desired item

📦 Damaged or Defective Items

If you received a damaged or defective item:

• Report it within 7 days of delivery
• Contact us at sales@frontierequipment.com or 878-879-6643
• Provide photos of the damage and your order number
• Damaged/defective items may be eligible for a full refund or replacement without a restocking fee

❌ Order Cancellations

• Orders may be cancelled within 24 hours of placement at no charge
• Contact us immediately at sales@frontierequipment.com or 878-879-6643
• Orders that have already shipped cannot be cancelled — you must follow the return process upon delivery
• If your order has been processed but not yet shipped, cancellation may still be possible — contact us as soon as possible

📞 Return Questions?

Frontier Equipment Customer Service

• 📧 Email: sales@frontierequipment.com
• 📞 Phone: 878-879-6643
• 🕐 Hours: Monday–Friday, 9:00 AM – 5:00 PM EST
• ⏱️ Response Time: Within 24–48 hours

Return Address: Frontier Equipment 110 W. Pennview St. Pittsburgh, PA 15223 USA